Payment, Refund, Upgrading & Downgrading Policy
At Launchware LLC, we are committed to providing our customers with the best products and services. That is why we offer a generous refund policy for all of our software as-a-service (SaaS) products.
If you are unsatisfied with your purchase within 30 days of the date of purchase, simply contact us and you will be eligible for a full or partial refund. In order to receive the refund, all requirements must be met:
- The product must be unused, in its original condition and packaging, and must include proof of purchase.
- The customer must notify Launchware LLC via email within 30 days from the date of purchase.
- Refunds may be subject to an administrative fee of 10%.
- Refunds will be issued in the same form as payment was made (e.g., credit card refunds will be issued to the same credit card).
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you will be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) income taxes. You agree to pay for any taxes that might be applicable to your use of the Launchware Service or payments made by you in connection with your use of the Launchware Service.
A valid credit card is required for paying accounts.
The Launchware Service is billed in advance in accordance with our pricing schedule. There will be no refunds or credits for partial months of service, annual payments, or refunds for months unused with an open account, except in the case of our 30-day money back guarantee (see below). In order to treat everyone equally, no exceptions will be made.
We take pride in our products and services and want our customers to be completely satisfied with their purchases. If you have any questions about our refund policy, please do not hesitate to contact us at email@example.com.
30-day money back guarantee
If for any reason, you are unhappy with your Launchware purchase, we do offer a 30-day money back guarantee. If you decide not to use Launchware in your business within 30 days from your first payment, you may request a full refund by emailing firstname.lastname@example.org. This applies to both annual and monthly subscriptions. Once that 30 days has passed we will not refund any charges, however, we will cancel your monthly or annual recurring fees at any point in time.